1. Who we are
Zuvox is a premium PlayStation rental service operating in Abuja, Nigeria, operated by Zuvox Technologies Ltd. This policy explains what personal information we collect, why, how we protect it, and your rights. We process personal data in line with the Nigeria Data Protection Act (NDPA) and its supporting directives.
2. Information we collect
We collect only what we need to operate the service:
- →Account details. Your name, email address, and phone number when you create an account.
- →Identity verification. Your National Identification Number (NIN), which we verify against official records through a licensed verification provider. We store only the verification result and a reference — we do not store your raw NIN.
- →Address & document verification. A government-issued ID and a recent bank statement, used to confirm your identity and delivery address. These documents are stored privately and deleted after a defined retention period (see section 6).
- →Booking & delivery details. The delivery address, preferred dates, and rental history needed to fulfil your bookings.
- →Payment & wallet data. Wallet balance and transaction records. Card and bank payment details are handled directly by our payment processor (Paystack) — Zuvox does not store your card numbers.
- →Tournament data. If you join or host a Tournament, we store your registration, any results or scores recorded for you, and — for hosts — the event details you submit for review.
3. How we use your information
We use your information to verify your identity and address, process bookings and payments, deliver and recover equipment, run and display Tournament registrations and leaderboards, prevent fraud and theft, communicate with you about your rentals, and meet legal and regulatory obligations. We do not sell your personal data.
4. Service providers we share data with
We share limited data with trusted providers strictly to operate the service:
- →Prembly. Identity (NIN) verification.
- →Paystack. Payment processing and, where applicable, bank-account verification.
- →Supabase. Secure database and document storage (hosted in the EU / Ireland).
- →Resend. Transactional emails such as booking confirmations.
- →Vercel. Website hosting.
Each provider processes data only as needed to deliver their service to us.
5. How we protect your data
Verification documents are stored in a private storage bucket that is not publicly accessible. Access is restricted, and documents are retrieved only through short-lived, expiring secure links when a Zuvox reviewer needs to verify them. Wallet and financial records are written only by our secured server systems, never directly from your browser. We use industry-standard encryption in transit and at rest.
6. How long we keep your data
We keep verification documents only as long as necessary. After your documents are approved, the underlying files are automatically and permanently deleted after a retention period, while a minimal record that verification took place is kept for audit and dispute purposes. Account, booking, and tournament records are retained for as long as your account is active and as required by law, after which they are deleted or anonymised. Tournament leaderboard results may remain visible publicly for the historical record of that event unless you request their removal.
7. Your rights
Under the NDPA you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us at support@zuvox.co.
8. Cookies
Zuvox uses only the cookies necessary to keep you signed in and to operate the site. We do not use advertising or third-party tracking cookies.
9. Children
Zuvox is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "last updated" date above and, where appropriate, communicated to you directly.
11. Contact
For any privacy questions or to exercise your rights, contact us at
support@zuvox.co.