Questions, answered.

Choose your console — PS5 or PS4 — pick a package, complete a one-time verification, and we deliver a fully set-up console to your door in Abuja on your chosen date. When your rental ends, we collect it. You just play.

Because we're trusting you with premium equipment, we verify every renter once using your NIN and a valid ID plus proof of address. It protects both you and us, and keeps Zuvox premium and secure. Once you're verified, you can book anytime without re-verifying.

Every rental is secured by a refundable deposit held against loss or damage. When you return the equipment in good condition, your deposit is returned to your Zuvox wallet. It's there to protect the equipment, not to catch you out.

Normal wear from regular play is completely fine and expected. For accidental damage beyond normal use, repair or replacement costs may be deducted from your deposit. You can also add Damage Protection to any booking for a small fee, which covers accidental damage so you're not liable for repair costs.

Every setup includes the console, two controllers, a selection of games, and all cables and accessories needed to play — delivered and professionally set up. Need extra controllers? You can add those any time, before or during your rental.

Yes — if you want a console in your home month after month rather than a one-off rental, Zuvox membership keeps a premium PS5 or PS4 with you on a 3, 6, or 12-month plan. Longer plans unlock a lower monthly rate once you've completed your first 3-month term, and our 12-month plan includes free Damage Protection.

Yes — from your dashboard, under an active booking, you can request extra days instantly (priced per day, per console, up to 7 extra days). No need to wait for a reply — it's confirmed right away as long as the equipment is available.

You fund your Zuvox wallet, and rentals, deposits, and membership payments are all paid from your balance. It keeps everything in one place and makes re-booking fast. Refunds (like your deposit) return to your wallet, and withdrawals are reviewed by our team, usually processed within 1–2 business days.

We currently deliver across Abuja — Maitama, Wuse, Garki, Asokoro, Gwarinpa, and surrounding areas. We're not yet live in other cities; join our waitlist to be first to know when we expand.

Tournaments are Zuvox-hosted and community-hosted competitions — online or in person — where verified members can compete for real prizes. Anyone verified can request to host one; every tournament is reviewed by our team before it goes live, and results are posted to a public leaderboard.

Yes. When your booking is confirmed you'll receive a delivery code. Our delivery agent will confirm it with you at handover, so you know your equipment is going to the right person.